Privacy Policy

Welcome to the OVH website (the “Site”). OVH is a global, hyper-scale cloud provider that offers cloud infrastructure and associated services (“Services”).

This Privacy Policy explains what data we collect when you use our Site and/or the Services, why we collect it and how that data is used in accordance with all requirements set out in the Personal Information Protection and Electronic Documents Act. It applies to personal information and other information collected by us from or about: (i) visitors to, or users of, our Site, (ii) prospective customers, (iii) current customers (“Customers”), and (iv) job applicants.

OVH complies with the Personal Information Protection and Electronic Documents Act regarding the processing of personal information collected, used or disclosed.

By using the Site and/or the Services, and providing us with your personal information, you consent to the processing of your personal information in the manner set out in this Privacy Policy.

When you interact with the Site, we may collect information about an identifiable individual that, alone or in combination with other information, could be used to identify you (“Personal Information”), as described below.

Personal Information That You Provide Through the Site: When you create an account, order and manage products or services, request information, communicate with customer service, subscribe to emailing lists, or apply for employment through the Site, we collect the following Personal Information from you:

• First and last name
• Title
• Company name
• Email address
• Mailing address
• Date of birth
• Phone number
• Fax number
• Account password
• Payment and billing information
• Country location
• Employment History and education

Automatically Collected Data: We may automatically collect information about you when you manage the Services (e.g logs data) or visit the Site (for example through cookies). This information includes the browser or operating system that you use to access the Internet, your IP address, the date and time you may have viewed certain pages on the Site. Please see the “Use of cookies” section below to find out more about how we use cookies and similar technologies.

Information not covered by this Notice: In providing the Services to Customers, we process on behalf of Customers Personal Information they upload or otherwise submit to our Services. This information is processed in accordance with our Services terms and conditions and are not covered by this Privacy Notice.

To provide the Services to Customers and respond to requests. We use account-related data provided by Customers to us in connection with the purchase, sign-up, use or support of Customer accounts (such as usernames, email address and billing information) to provide you with access to the Services and/or the Site, contact you regarding your use of the Services and/or the Site or to notify you of important changes to the Services and/or the Site. For EU data subjects, such use is necessary for the performance of the contract between you and us.

When you ask for information about the Services (for example, when you ask us to send you offers or price information), we will use your contact information to respond to your requests. For EU data subjects, such use is necessary to respond to or implement your request prior to entering into a contract with us.

For marketing purposes. To the extent permitted by applicable law, we will use your Personal Information to send you information by email on our new products or services or other promotions. Where required by the applicable law, we will obtain your consent before doing so, we will send you such information only with your consent, which was given at the time you provided us with the Personal Information. In such case, if you do not provide us with your consent to the processing of your Personal Information for this purpose, we will not send you this information.

You have the right to withdraw your consent at any time, including by following the instructions contained in each promotional communication we send you permitting you to “opt-out” of receiving future promotional information. In addition, if at any time you wish not to receive any future communications, or you wish to have your name deleted from our mailing lists, please contact us as described in the “Contact Us” .

Please note that we will continue to contact you via email to respond to your requests and regarding the provision of our Services.

To analyze, administer, support, improve use of the Site and the Services. We use data relating to your use of the Site and/or the Services to analyze, administer, support and improve your access to and use of the Site and the Services. We may also compile, anonymize and/or aggregate your Personal information and other data and use such anonymized and/or aggregated data for our business purposes, including sharing such data with affiliates and business partners. This aggregate information does not identify you. For EU data subjects, this use of your Personal Data is necessary for our legitimate interests in understanding how the Site and the Services are being used by you and to improve your experience on it.

To process applications for a job. When you apply for employment through our Site, your contact details and data about your employment history and education may be collected by our provider of recruiting services and we will use such data to evaluate your job application, to conduct job interviews, and as is otherwise needed for recruitment. For EU data subjects, processing of this data is necessary to respond to your request to process your application for employment. If you do not provide this data, we will not be able to process the application that you send through our Site.

Other Uses of Personal information.  We also may use your Personal information in other ways for which we provide specific notice at the time of collection.

If you are an EU data subject, please see the “EU Data Subjects”  for information on your rights in relation to your Personal Data.

We may share your Personal information and other information with certain third parties without further notice to you, as set forth below:

• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions: providers of payment processing and fraud prevention, marketing, web analytics, hosting, email communication and customer support services, and recruiting services. Pursuant to our instructions, these parties may access, process or store Personal information in the course of performing their duties to us.
• OVH Group: In order to provide the Services you request from us, companies affiliated to OVH Group may provide us with technical support which may entail processing of Personal information to the extent necessary to provide you with the Services. For EU data subjects, such processing is in our legitimate interest in ensuring that you may receive the Services you request from us.
• Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal information and other information may be transferred to a successor or affiliate as part of that transaction along with other assets.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or lawful requests by public authorities, including meeting national security or law enforcement requirements and applicable law, rule, order, or regulation, (ii) protect and defend the rights or property of OVH, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.

If you need to change or correct your Personal information provided to us, or wish to have Personal information removed from our systems, please contact us as described in the “Contact Us”  and we will address your requests as required by applicable law.